INFORMATION

About international orders and deliveries

海外からのご注文・お届けについて
●How to order
1. Select an item and add to cart
Press “add to cart” once you select an item.
2. Proceed to checkout
Please confirm item(s) and the amount in a shopping cart and press the button, ’Proceed to checkout’.
3. Enter billing/shipping information
Please enter required information including name, address, phone number, e-mail address etc. that are necessary for shopping.

The information you enter is secured with SSL of Symantec (Former: Verisign) and will not be read by others.

SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and a client and is typically used for online shopping or questionnaire to prevent interception.
4. Select a payment method
Please select a preferred payment method and press the button, ‘Next’.
5. Confirm your order
Please confirm your order. If it is correct, please press the button, ‘Place the order’.

Order confirmation mail will be delivered automatically.
Please reconfirm the order information including item(s), price(s), quantity(s) and the payment method.

Then, you will receive the order receipt mail within 2 business days.
This will be also the availability notification of item(s) ordered.
In case, they are out of stock, we will contact you by phone or e-mail.
6. Delivery procedures
After we receive your reply confirming the total amount, we will dispatch your order within 1-2 weeks.
Please note that the delivery can be late due to customs clearance.
You will receive a shipping confirmation once it becomes ready.
●About the delivery method
For international orders, you may select one of shipping options from either EMS or DHL by means of Pegasus Global Express.
●About shipping charges
You may receive the confirmation e-mail with the shipping charge afterward.
Kindly confirm the e-mail and reply us back as your agreement to the total amount of your order. Once we receive your agreement, we will arrange the shipment accordingly. You may refer the estimated shipping costs from the links below.

Please note that the cost of a shipment with DHL (Pegasus Global Express) could be affected by the amount of space that it occupies on an aircraft, rather than the actual weight.
The calculation method of the volumetric (or dimensional) weight is length*width*height/5000.
Kindly find the estimate cost based on the volumetric weight on the list below.

 EMS(Express Mail Service) shipping price list is here.
 DHL (Pegasus Global Express) shipping price list

It may be subject to customs duties or tax. In that case, the customers need to cover these fees.
Please make the payment directly to a delivery company or the customs.
The standards are different from each country, please kindly contact with customs in your country for further detail.
●About the payment
For international orders, we only accept following credit card payments.
[Credit cards] VISA / MASTER / JCB / AMEX / Diners
[Credi card transaction fees] Free



-A receipt for the credit card transaction will not be issued by this system.
Please refer the credit card statement sent by your credit card company.
-You are not able to use a credit card of a different card holder.

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